Refund policy

Returns procedure

BODYTONE INTERNATIONAL SPORT S.L. offers you up to 14 calendar days to withdraw from your purchase.
During the first 14 days from receipt of the goods you may return the product(s) and Bodytone will refund the full amount without undue delay.
The refund period will be the 14 days following the date on which Bodytone was informed of the decision to withdraw. However, the company may withhold the refund until it has received the goods or until the customer provides proof of their return, whichever condition is met first.
To exercise your right of withdrawal, you can use the withdrawal form which you must send to the email address atencionalcliente@bodytone.eu.
If you have any questions, please contact us on 968 20 53 83.

Notes on returns

The customer will bear the direct costs of returning the goods.
You must return the product(s) without undue delay and, in any case, no later than 14 calendar days from the date on which you communicate your decision to withdraw from the contract.
Once the goods have been received they will be inspected by the relevant department and the amount will be refunded.
Only products in perfect condition will be accepted, and returns of products that are not perfectly sealed will not be admitted. The customer will be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
BODYTONE INTERNATIONAL SPORT S.L. will not accept returns of products that have been tampered with by the customer. The right of withdrawal will not apply outside the stated period, nor to products subject to fluctuations in a market not controlled by Bodytone, nor to perishable goods, nor to goods that can easily be reproduced immediately, such as software or packs made up of or including them. Nor will withdrawal apply to goods or orders that, because of their special characteristics, may be considered made to the customer's specifications. All of this is in accordance with Royal Legislative Decree 1/2007 of 16 November approving the Consolidated Text of the General Law for the Protection of Consumers and Users (hereinafter TRLGDCU).
In accordance with Article 103 TRLGDCU, the following items are excluded from the right of withdrawal:
For reasons of protection, unsealed software or software without its original wrapping, books and products with free software where it has been registered.
For reasons of hygiene, any product that cannot be resold, such as mats or foam rollers, as well as any product that comes into direct contact with body sweat.

Instructions for returning products

Returned goods must be securely wrapped and packed in their original packaging, covered by an outer package, with all their accessories and showing no signs of use. Please note that BODYTONE INTERNATIONAL SPORT S.L. reserves the right to withhold compensation in the form of a reduction of the refund amount for goods whose value has been diminished by evident overuse.
To register your return request, contact our technical service or call 968 20 53 83. The customer service department will give you the instructions to make the return correctly.

Please note: No goods will be accepted carriage forward.
BODYTONE INTERNATIONAL SPORT S.L. reserves the right to refuse delivery to its premises of any product that has not been handled in accordance with the returns procedure.